EBO’s CEO and founder, Dr. Gege Gatt is a digital entrepreneur, lecturer, IT-Law specialist and a Director serving on a number of company boards. As a thought leader in the industry, Gege regularly contributes to IT publications and academic papers, and is a frequent speaker at business and tech conferences. As an advocate for properly regulated ethical AI, Dr. Gege has supported the implementation of new ICT laws in the AI field. He also acts as a Board Member on the Vatican’s initiative on technology and well being: Humanity 2.0 for which he also mentored the first ever Vatican Hackathon.
Placing patient conversations at the heart of healthcare
As an international leader in AI-powered automation, and supported by Microsoft, EBO has built an unrivalled team of data scientists, linguists and software developers rooted by clinical insight. EBO is an active contributor to leadership around the positively managed impact of Artificial Intelligence and continues to invest significantly in both software tools and a range of professional services to support the introduction of novel technologies during challenging times for the NHS.
Who is EBO?
EBO delivers meaningful outcomes by helping businesses automate repetitive processes.
We create highly customisable Virtual Assistants that offer your patients a service so seamless, that it is indistinguishable from the experience of interacting with your human resources.
Virtual Assistants have the added advantage of continuously learning how to perform more tasks better. EBO’s AI solutions enable your staff to focus on solving more significant, complex issues.
We believe that the benefits of AI should be available to all companies irrespective of size. EBO’s AI enables enterprises to connect more meaningfully and efficiently with customers, freeing their staff to add value where it matters most. We transform customer service by providing the right tools to improve efficiency and drive down costs.
What sets EBO apart?
EBO’s AI solution simulates human conversation between a healthcare service provider and its patients in over 100 languages and on any channel of choice. By creating this rich personalised experience, EBO lowers the bar for digital inclusion and enables patients to take an active role in their healthcare journey. This helps patients to feel seen, heard and most importantly, valued, and informed.
EBO’s AI solution can be integrated securely with existing clinical systems, such as Electronic Patient Records (EPRs) to be able to act on behalf of the patient based on defined workflows. This approach automates processes which otherwise would require human intervention.
EBO is superior to existing market solutions due to its novel approach to addressing healthcare accessibility and efficiency through conversational AI technologies, ensuring that nobody is left behind. Current market solutions often extend the functions of legacy systems into hard-to-use portals,apps and tedious forms. EBO on the other hand, offers a more intuitive and user-friendly conversational interface which can be used from basic devices with low digital literacy skills. EBO ensures that any transaction with patients happens via a two-way natural dialogue that is accurate, empathic and engaging.
Meet the Team
The technology we build is pioneering and world-leading, but most importantly patient-centric. Our goal is to deliver the best patient engagement experience possible. Here are the people who make it possible.
John Deguara
Chief Operations Officer
Bob Gilkes
Chief Commercial Officer
Richard Abdilla Castillo
Chief Financial Officer
We create highly customisable Virtual Assistants that offer your patients a service so seamless, that it is indistinguishable from the experience of interacting with your human resources.
Virtual Assistants have the added advantage of continuously learning how to perform more tasks better. EBO’s AI solutions enable your staff to focus on solving more significant, complex issues.
We believe that the benefits of AI should be available to all companies irrespective of size. EBO’s AI enables enterprises to connect more meaningfully and efficiently with customers, freeing their staff to add value where it matters most. We transform customer service by providing the right tools to improve efficiency and drive down costs.
Christine Swain
Chief Clinical Officer
Dom Wolf
Strategy Director
Alexandra Micallef
Project Director
Paul Boland
Healthcare Division Director
Nick Moffett
Financial Services Director
Neil Taylor
Senior Healthcare Consultant
Nikki Schinas
Head of Marketing Communications
Nichola Portelli
Operations & Finance Manager
Anabelle Gatt
Head of Human Language Technology
Ani Hakobyan
Quality Assurance Team Lead
João Carvalho
Data Scientist Lead
Aleksandar Trifunovski
Product Architect
Christian Sammut
Director
Ian Castillo
Director
We create highly customisable Virtual Assistants that offer your patients a service so seamless, that it is indistinguishable from the experience of interacting with your human resources.
Virtual Assistants have the added advantage of continuously learning how to perform more tasks better. EBO’s AI solutions enable your staff to focus on solving more significant, complex issues.
We believe that the benefits of AI should be available to all companies irrespective of size. EBO’s AI enables enterprises to connect more meaningfully and efficiently with customers, freeing their staff to add value where it matters most. We transform customer service by providing the right tools to improve efficiency and drive down costs.
Solutions
Discover the adaptability of EBO's healthcare solutions, designed for your organization's distinct requirements. From rapid deployment of standalone systems to full integration with existing EPRs, we leverage over 100 years of collective healthcare experience for your digital transformation
Success Stories
See how we supercharged our client's customer engagement.
EBO developed a custom-built Virtual Assistant for Saint James Hospital to automate and offer immediate answers to patients’ FAQs on a 24/7 basis as well as manage patient’s appointment bookings from start to finish. Read Story
EBO worked closely with Betsi Cadwaladr University Health Board, to develop an AI automated waiting list validation tool which engaged patients through a Virtual Assistant, automating the validation process and making it more efficient and patient-centric.
EBO developed an AI Virtual Assistant (VA) for Somerset NHS Foundation Trust to automate its appointment booking workload. Based on the VA's successful results, £456,000 in annual savings is projected at a target adoption rate of 30%.
Virtual Agents help businesses drive conversations.
Here are a few words from our clients on their experience with our solution.
We are proud to announce that EBO’s AI solution for Shropshire Community NHS Trust has been shortlisted as a finalist for the ‘Driving Change through AI and Automation Award’ category at the esteemed 2024 HSJ Digital Awards.
Shropshire Community Health NHS Trust collaborated with EBO to create an AI-powered Virtual Assistant to digitalise School Aged Immunisation Service (SAIS) e-Consent. Co-designed with frontline teams, the e-Consent Virtual Assistant has generated 95% patient satisfaction scores and automated 3,500+ consent conversations since the start of the project, freeing up staff time and broadening digital.
This marked the start of an exciting collaborative journey to embed AI-driven automation into the Trust’s system. Appointment management and care home assessments are being trialled whilst patient validation and a patient portal are up next.
This ‘first of type’ project uses Natural Language Processing to converse naturally with patients, via two-way human-like dialogue, as well as integrating bi-directionally with the Trust’s Rio EPR. The solution manages consent, appointments and pre-assessments capturing all information straight into the EPR. Data collected during conversations is then used to automate back-office processes.
Commenting on working with EBO, Andy I’Anson IT Programme Manager at Shropshire NHS Trust said that “Working with EBO is like ‘a breath of fresh air‘. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership”.
This recognition serves as a testament to the tireless efforts of all involved; at Shropshire Community NHS Trust, EBO and the Access Group. Together, we will continue to push the boundaries and transform healthcare through innovation, one AI solution at a time.
To find out more about how EBO’s AI solutions can bring you closer to your patients, increase efficiency and workforce capacity, contact us or download our guide to AI in healthcare.
EBO’s AI Solution for Shropshire Community Health NHS Trust Shortlisted for the 2024 HSJ Digital Awards
[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team
Danielle Edwards
- Head of Digital Transformation
- Betsi Cadwaladr University Health Board
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte Clayton
- Clinical Academic Doctoral Midwife
- RM Princess Anne Hospital, University Hospital Southampton
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
James Mariott
- Digital Change Manager
- Somerset NHS Foundation Trust
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona Richards
- Digital Transformation Project Manager
- East London NHS Foundation Trust
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy Kaidar
- Director, Healthcare Industry Sector
- Microsoft
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny Chong
- Associate Non-executive Director
- Medway NHS Foundation Trust
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
Jean Claude Muscat
- CEO
- Saint James Hospital
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
Kim Hale
- Digital Change Lead
- Somerset NHS Foundation Trust
“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨
Andy l’Anson
- IT Programme Manager
- Shropshire Community Health NHS Trust
